Homeowner Use and Maintenance Guidelines
The shingles on your roof do not require any treatment or sealer. The less activity your roof experiences, the less likely it is that problems will occur.
Maintain the gutters and downspouts so that they are free of debris and able to quickly drain precipitation from the roof.
On occasion, depending on conditions and exposure, as rising heat from inside your home melts snow on the roof, the water runs down, and when it reaches the cold eaves, it may freeze. An accumulation of this type of ice dams the subsequent runoff, and the water begins to back up, sometimes working its way up and under shingles, ultimately leading into your home through windows or ceilings.
If your home design or orientation makes it vulnerable to this occurrence, you may want to install an electric gutter heater strip in the susceptible areas.
If a leak occurs, try to detect the exact location. This will greatly simplify finding the area that requires repair when the roof is dry.
Limit walking on your roof. Your weight and movement can loosen the roofing material and, in turn, result in leaks. Never walk on the roof of your home when the shingles are wet—they are slippery.
After severe storms, do a visual inspection of the roof for damages. Notify your insurance company if you find shingle pieces in the yard or shingle edges lifted on the roof.
Troubleshooting Tips: Roof Leak
Please keep in mind that roof leaks cannot be repaired while the roof is wet. However, you can get on the schedule to be in line when conditions dry out, so call in your roof leak.
- Confirm the source of the water is the roof rather than from a
—Open the window on a higher floor
—Clogged gutter or downspout
—Blowing rain or snow coming in through code required roof vents
—Gap in caulking
- Where practical, place a container under dripping water.
- If a ceiling is involved, use a screwdriver to poke a small hole in the drywall to release the water.
- Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service provider you call.
- Remove personal belongings to prevent damage to them. If damage occurs, contact your homeowner insurance company to submit a claim.
- Report the leak to Parasol first available business hours.
Parasol Limited Warranty Guidelines
Parasol will repair roof leaks other than those caused by severe weather, such as hail damage, or some action you have taken, such as walking on the roof. Roof repairs are made only when the roof is dry.
An ice build-up (the ice dam) may develop in the eaves during extended periods of cold and snow. Your homeowner insurance may cover this damage which is excluded from the warranty.
Storm damage is excluded from warranty coverage. Notify your homeowner insurance company if storm damage is discovered.